Frequently Asked Questions about HÅG Capisco

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What if I Can’t Find My Desired Configuration?

The options for the Capisco are truly endless! With hundreds of fabric types and thousands of colors, the possibilities are vast. Our site displays the standard collection, but you can explore the extended collection here.

Simply let us know the configuration you’re interested in, and we’ll gladly prepare a personalized quote tailored to your exact preferences.

What is the difference between Capisco 8010 and Capisco 8020?

The HAG Capisco 8010 has a single upholstered area in the center of the seat, while the HAG Capisco 8020 has the entire seat upholstered. Learn more about the difference between Capisco 8010 and Capisco 8020.

 

What is the difference between Capisco 8020 and Capisco 8106?

The HAG Capisco Puls 8020 features a plastic seat with a full cushion, offering a balance between firmness and comfort. In contrast, the 8106 is fully upholstered, providing enhanced comfort for extended sitting periods. Learn more about the difference between Capisco 8020 and Capisco 8106.

Where is the HÅG Capisco produced?

The HAG Capisco office chairs are manufactured in Røros, Norway.

How much weight can the HÅG Capisco support?

The HÅG Capisco office chairs are tested and approved according to both EN 1335 Class A (European standard for persons up to 110 kilograms) and ANSI Bifma (American standard).

How can I determine the model or fabric color of my Capisco chair?

You can find the model, fabric, order number, and production date of your Capisco chair on the product information sticker located on the underside of the seat. For reference, you can view an example of the HÅG Capisco product information sticker here.

Is the HAG Capisco delivered unassembled?

Yes, the HÅG Capisco office chairs are generally delivered unassembled, unless specified otherwise by the provider. Assembly is simple and takes around 5 minutes. How do you assemble your HÅG Capisco?

How big is the shipping box of the HAG Capisco?

The shipping box measures approximately 75 x 68 x 25 cm and weighs about 14 kilos, depending on the model and extra features.

Is there also a HAG Capisco made of leather?

Yes, the Capisco is available in both real leather and synthetic leather. Check out the HAG Capisco Leather Edition.

 

What is the difference between Paloma Soft and Elmosoft leather?

The key differences between Paloma Soft and Elmosoft leather lie in their origin, texture, and exclusivity:

• Origin: Paloma Soft is sourced from Eastern European cattle, while Elmosoft comes from Scandinavian cattle, known for fewer imperfections due to colder climates.
• Texture and Feel: Paloma Soft has a smooth, natural feel, offering excellent comfort and durability. Elmosoft feels even softer and more luxurious, making it the most exclusive leather in the range.
• Exclusivity: Paloma Soft is high-quality but more accessible, while Elmosoft is positioned as a premium option for those seeking ultimate luxury.
• Pricing: Paloma Soft is more affordable, while Elmosoft is priced higher due to its exclusivity and refined softness.

Choose Paloma Soft for quality and comfort at a balanced price, or Elmosoft if you want the highest level of luxury and refinement.

Can you order a headrest afterwards?

Yes, ordering a headrest is possible. Prices range from 350 to 600 euros, excluding VAT, depending on the upholstery. Adding a headrest essentially transforms your HÅG Capisco 8106 into a Capisco 8107.

Can you easily dismantle the headrest of the HAG Capisco 8107?

Yes, the neck support can be easily removed from the chair. Without it, the 8107 is identical to the HÅG Capisco 8106.

Can I upgrade my Capisco 8010 to a 8020?

Yes, you can upgrade a Capisco 8010 to a 8020 by using the 8020 seat cover, which includes a built-in cushion compatible with the 8010 seat.

Which gas lift height should I choose for my HAG Capisco?

You can choose from low (150 mm), standard (200 mm), and high (265 mm) gas lifts. The low gas lift is ideal for those under 160 cm, the standard for 160–185 cm, and the high for those over 185 cm.

Gas lift	Seat Height
Low gas lift: 150 mm	408 - 540 mm
Standard gas lift: 200 mm	470 - 655 mm
High gaslift: 265 mm	530 - 790 mm

Can I change the gas lift on my Capisco chair?

Yes, you can! You can purchase a new gas lift here and replace your current one with a different height option. We strongly recommend using our unblocking tool to make the process easier and ensure a smooth replacement.

Can I combine a HAG Step-Up with a foot ring? 

Yes, this is possible but uncommon. See an example here. 

What should I do if the height of my HÅG Capisco chair can no longer be adjusted?

If you're unable to adjust the chair height, the issue likely lies with the gas lift:

• If under 10 years old: It’s likely under warranty. Contact your original retailer for assistance.
• If over 10 years old: You may need to purchase a new gas lift. Use an unblocking tool when replacing it.

The backrest of my Capisco wobbles. Is this normal?

Yes, it's normal for the backrest of a Capisco chair to have some lateral movement or wobble.

Is it possible to lock the chair in its neutral position?

With the new seating mechanism, it's not possible to lock the chair in its fully upright, neutral position. You need to lean slightly backward to engage the lock. However, if you prefer a feeling of stability in the neutral position, you can adjust the resistance using the knob under the seat. Setting the resistance to maximum will give the impression that the chair is almost locked.

Please note that we recommend keeping the resistance at a lower level to encourage natural movement and flexibility while seated.

How does the new tilt mechanism work?

February 2024 - Introduction of the New HAG Capisco Mechanism

The mechanism of the HÅG Capisco chair has recently been updated to comply with the latest EN 1335-A/2020 standards. This update includes a small lever that allows users to adjust the forward tilt of the seat from the previous -1.6° to -3°. This adjustment was made to meet corporate requests requiring compliance with specific EN standards.

The chair maintains its classic functionality while incorporating an additional adjustment option for the forward tilt.

While the original HAG Capisco could be locked in almost a horizontal tilt, the updated version requires a slight backward tilt due to the internal mechanics of the new design.

Users who prefer less movement are advised to adjust the tilt resistance of the chair using the knob located under the seat.

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