Frequently Asked Questions about HÅG Capisco

Answers to 50 common questions about choosing, ordering and looking after your HÅG Capisco.

Models & standards

What is the difference between the Capisco 8010 and 8020?

The HÅG Capisco Puls 8010 has a single upholstered pad in the centre of the seat. The 8020 has the entire seat upholstered.

Full comparison: 8010 vs 8020

What is the difference between the Capisco 8020 and 8106?

The HÅG Capisco Puls 8020 has a plastic seat with a full cushion: a balance between firmness and comfort. The 8106 is fully upholstered, for more comfort during long sitting sessions.

Full comparison: 8020 vs 8106

How much weight can the HÅG Capisco support?

The Capisco is tested and approved for users up to 110 kg under EN 1335 Class A (the European office chair standard), and also to the American ANSI/BIFMA standard.

Does the HÅG Capisco 8106 comply with EN 1335?

Yes

The HÅG Capisco 8106, 8126, 8107 and 8127 are tested and approved to EN 1335, the European standard for office chair safety, strength, durability and ergonomic dimensions.

Download the EN 1335 certificate (PDF)

Which Capisco chair is best for kids?

We recommend the HÅG Capisco Puls 8020 – Kids. Pick the gas lift by your child's height and desk:

Gas lift Child's height Desk height
Low · 150 mm 120–170 cm up to 75 cm
Standard · 200 mm 140–185 cm 76 cm+ or height-adjustable

What are the disadvantages of the HÅG Capisco?

It may be less suitable for very long sitting sessions, too wide for petite users, it has fewer traditional ergonomic features, and it is not ideal for low desks.

Advantages and disadvantages of the Capisco

Where is the HÅG Capisco made?

All HÅG Capisco chairs are made in Røros, Norway.

What if I can't find the configuration I want?

Just ask us. With hundreds of fabrics and thousands of colours, almost any configuration is possible. Our site shows the standard collection; the extended fabric collection is here.

Tell us the configuration you have in mind and we'll send you a personal quote.

Height, frame & wheels

Which gas lift height should I choose for my Capisco?

Choose by your body height:

Gas lift Your height Seat height (approx.)
Low · 150 mm under 160 cm 408–540 mm
Standard · 200 mm 160–185 cm 470–655 mm
High · 265 mm over 185 cm 530–790 mm

Working at a high or standing desk? Take the high gas lift and consider a foot ring.

Full guide: choosing the right gas lift

Which wheels should I choose for my Capisco?

That depends on your floor. Our wheels guide explains which wheels suit which floor type.

Guide: choosing the right wheels

How do I clean the castors?

You can’t take the castors apart, but you can pull them out of the base, which makes cleaning much easier.

  1. Remove the castors. Turn the chair on its side and pull each castor straight out of the base. They’re push-fit, so no tools are needed.
  2. Clean the wheels. Wipe them with a damp cloth.
  3. Remove hair and threads. Anything wrapped around the axle can only be cut loose and pulled out, for example with small scissors.
  4. Put them back. Push each castor firmly back into its hole in the base.

Worn or damaged castors? You can order new HÅG castors for hard floors, soft floors or both.

Are the gas lift and foot ring available in polished aluminium?

No

Only the foot base comes in polished aluminium. With a polished base, the gas lift (and foot ring, if added) come in silver by default.

On request, a polished base can be combined with a gas lift in black, white, silver, blush rose or moss grey. Contact us for these combinations.

Can I combine a white frame with a polished aluminium base on the 8106?

On request

Yes, on request. Please contact us by email.

Can the headrest tube of the Capisco 8107 be white?

No

The headrest tube is available in moss grey, blush rose, black and silver.

Fabric & leather

Can I get fabric samples for the Capisco?

We don't send samples ourselves; the fabric makers do, usually for free. For example, for the popular Select wool by Gabriel, go to gabriel.dk, search for “Select” and order a sample there. Other fabric suppliers work the same way.

See all fabric options

Can I choose a different fabric for the seat and backrest of my Capisco?

Yes

Yes. Using different fabrics or colours for the seat and backrest costs a net surcharge of around €50 per chair; the exact amount depends on the materials. Contact us for a precise quote.

Is the HÅG Capisco available in leather?

Yes

Yes, in real leather and in synthetic leather. See the HÅG Capisco Leather Edition.

What is the difference between Paloma Soft and Elmosoft leather?

Paloma Soft Elmosoft
Origin Eastern European cattle Scandinavian cattle (fewer imperfections thanks to the cold climate)
Feel Smooth and natural, comfortable and durable Even softer; the most luxurious leather in the range
Price More affordable Premium

Choose Paloma Soft for quality at a balanced price, or Elmosoft for the highest level of luxury.

Is the Capisco 8106 available in Elmovintage leather?

Yes

Yes, made to order. Elmovintage is outside the standard and extended collections, so it is priced at the price group 7 list price plus 10%.

Keep in mind that Elmovintage is very smooth: it looks and feels premium but gives less grip during active sitting. For comfort and stability we recommend Elmosoft leather.

Contact us for a quote, colour advice or lead times.

Which Capisco fabric is the most durable?

All our fabrics are very durable. Ranked by abrasion resistance (Martindale cycles):

Fabric Martindale Good to know
Illusion (Nevotex) 500,000 Synthetic leather, easy to clean, handles heavy use
PUXX 1 (Oniro) 300,000 Waterproof, antibacterial and antifungal, easy to clean
Select & Capture (Gabriel) 200,000 High-quality wool
Xtreme (Camira) 100,000+ Recycled polyester

For maximum durability and easy cleaning, choose Illusion or PUXX 1. For durable wool, choose Select or Capture.

What is the difference between SC60999 and EXR009?

Both are black fabrics, from different collections:

We prefer Select: it is natural and just as durable as Xtreme.

Can I get the Capisco Puls 8020 with a seat cushion without stitching?

No

Not anymore. The stitch-free cushion did not work with every fabric, so the manufacturer switched all 8020 cushions to the same stitching as the 8106. This makes almost every fabric available.

Ordering & delivery

Is the HÅG Capisco delivered unassembled?

Yes

Yes, usually. Assembly is simple and takes about 5 minutes.

Assembly instructions

How big is the shipping box of the HÅG Capisco?

About 75 × 68 × 25 cm and 14 kg, depending on the model and options.

Headrest

Can I add a headrest to my Capisco later?

Yes

Yes. A headrest costs €350–600 excl. VAT, depending on the upholstery. Adding one turns your Capisco 8106 into an 8107.

Can I add a headrest to a Capisco Puls 8010 or 8020?

Yes

Yes, the headrest fits the Capisco Puls 8010 and 8020.

How to add a headrest to the Capisco Puls

Can I easily remove the headrest of the Capisco 8107?

Yes

Yes. Without the headrest, the 8107 is identical to the 8106.

Can I add a headrest to my old Capisco?

Chairs made after Feb 2005

Only if your chair was made after 1 February 2005. The headrest of the Capisco 8107 does not fit older chairs, because their mounting points and the way the mechanism is attached are different.

Not sure how old your chair is? Find the production date on the sticker under the seat.

Is the Capisco headrest suitable for tall users?

Yes

Yes. The headrest is height-adjustable and supports the head properly even for users around 200 cm.

Foot ring & Step-Up

Do I need a foot ring for my Capisco?

You need one if your feet can't rest flat on the floor, for example at a high fixed desk. Otherwise it is optional: it gives you extra sitting positions, but you don't need it for a good working posture.

Can I buy the Capisco foot ring separately later?

Yes

Yes. The foot ring is easy to add to or remove from your Capisco.

Does the foot ring fit older Capisco models?

Yes

Yes.

Can I combine a HÅG Step-Up with a foot ring?

Yes

Yes, although it is uncommon. See an example photo.

Upgrades & spare parts

Can I upgrade my Capisco Puls 8010 to an 8020?

Yes

Yes. Fit the Capisco Puls 8020 seat cover on your 8010: it has a built-in cushion with extra padding, fits the 8010 seat base and is easy to install.

Can I upgrade my Capisco Puls 8020 seat to a fully upholstered 8106 seat?

Yes

Yes. The 8010, 8020, 8106 and 8107 share the same seat mechanism (part 136213). Move the mechanism from your 8020 to an 8106 seat shell (part 146215).

The seat foam alone (part 103113) is not enough for this conversion.

Can I fit a backrest from an 8106/8107 on an 8010/8020?

Yes

Yes, the 8106/8107 backrest fits the 8010 and 8020. Buy it here: HÅG Capisco 8106 backrest (spare part).

Can I add a backrest to my Capisco 8105?

No

The Capisco 8105 has a different seat that doesn't accept a backrest, so it can't be turned into an 8106.

Can I swap the seat between a Capisco 8126 and 8106?

Yes

Yes. Both use the same seat mechanism (part 136213), but you need a complete replacement seat:

Can I replace the covers (upholstery) of my Capisco?

Chairs made after Feb 2005

Yes, for chairs made after February 2005:

For chairs made before February 2005 there are no replacement covers. The only option is to ask a local upholsterer to remake your original covers.

Not sure how old your chair is? Find the production date on the sticker under the seat.

ESD (anti-static) chairs are the exception: they can only be reupholstered in the factory. More about ESD chairs.

Watch the repair videos

Can I replace the gas lift on my Capisco?

Yes

Yes, also to change to another height. Buy a new gas lift; we strongly recommend the unblocking tool to remove the old one.

Watch the repair videos

What size is the Capisco backrest bolt?

Identify your chair

How do I find out the model or fabric colour of my Capisco?

Look at the product sticker under the seat. It lists the model, fabric, order number and production date. See an example sticker.

When was my Capisco made?

The production date is on the product sticker under the seat. See an example sticker.

Troubleshooting

My Capisco no longer adjusts in height. What should I do?

The gas lift is most likely worn out.

  • Chair under 10 years old: it is probably under warranty. Contact the shop where you bought it.
  • Chair over 10 years old: replace the gas lift, using the unblocking tool.

Watch the repair videos

The backrest of my Capisco wobbles. Is that normal?

Yes

Yes. The backrest is designed to move a little sideways, so you can move freely, especially when sitting backwards on the chair.

Can I lock the chair in the upright position?

No

Not with the new mechanism: you need to lean back slightly to engage the lock. For a steadier upright feel, turn the tension knob under the seat up. At maximum it feels almost locked.

We do recommend a lower tension, so the chair keeps you moving.

How does the new Capisco tilt mechanism work?

Since February 2024 the Capisco has an updated mechanism to meet EN 1335-A/2020. A small lever now lets you increase the forward tilt of the seat from −1.6° (the old setting) to −3°. Everything else works as before.

The new HÅG Capisco mechanism with the forward-tilt lever

One difference: the old version could be locked almost horizontally; the new one only locks after a slight backward tilt. Prefer less movement? Turn up the tension with the knob under the seat.

What is the red or blue coating on my Capisco bolt?

That is pre-applied threadlocker: a glue that keeps the bolt from coming loose. Check the assembly instructions to make sure the bolt is aligned correctly.

Can the Capisco be stored or used below freezing?

It can be stored in the cold, but it hasn't been tested for freezing conditions. Around 0 °C and below, plastics and synthetic covers can feel brittle, the foam gets harder and the gas lift may work slower.

Can I replace the covers of my Capisco ESD chair?

No

ESD chairs can only be reupholstered in the factory, to keep their anti-static properties. Contact your local dealer for price and lead time.

Maude, Customer Experience & Operations, HÅG Office

Didn't find your answer?

Ask us. We know the Capisco inside out and help you pick the right configuration, part or fabric.

Maude · Customer Experience & Operations

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The Capisco models