Shipping

The factory in Røros, Norway, will be closed for two weeks over Christmas and New Year, which will extend delivery times by two weeks. You can check your updated shipping date on your order status page within 7 days of placing your order.

Thank you for understanding, and we wish you a wonderful end of the year!

1. Introduction

At HAG-Office.com, we are committed to delivering an exceptional shopping experience, which includes efficient and reliable shipping services. This Shipping Policy is designed to provide you with comprehensive information regarding our shipping procedures to help you make informed decisions when placing orders.


2. Shipping Destinations

We currently offer shipping to customers within Europe, the United States, Canada, the Middle East and Asia. Please note that shipping to certain remote areas or specific locations might be limited or subject to additional fees. Contact our support team for further information regarding shipping to your area.


3. Shipping Methods and Timelines

We offer free standard shipping on 'small parcels' to our customers anywhere in the continental United States, Canada, Europe, Asia and the United Kingdom.

  • Estimated delivery for small parcels (< 6.6 lbs (3kg)):
    • United States: 5-7 business days
    • United Kingdom: 3-6 business days
    • Europe: 2-5 business days
  • Estimated delivery for large parcels (> 6.6 lbs (3kg)):
    • Estimated delivery time is displayed on the product page.

Please note that our bespoke range of office chairs, tailored to your specifications, is meticulously crafted and produced on demand, predominantly in Scandinavia. Due to the customized nature of these items, the production process might take up to 8 weeks from the date of order placement to delivery. We value your patience and understanding as we ensure the highest quality and personalized experience with these made-to-order office chairs.

The estimated delivery time is indicated on the product page, and varies according to the selected options.

In very exceptional cases, a package can be examined by customs causing a delay in delivery of maximum 4 weeks.

Once the shipment leaves the warehouse, we’ll send you an email with your tracking information so you can stay up to date on your shipment. If you do not receive your order confirmation or shipping tracking, please check your spam folder and you can always reach us at info@hag-office.com.


4. Shipping Costs and Fees

  • Standard shipping is free for 'small parcels' with an order value above 50 USD. For orders below this amount, a flat rate applies.
  • For 'large parcels' the following shipping costs apply:
    • Free shipping: Austria, Denmark, France, Italy, Luxembourg, Monaco, Netherlands, Norway, Spain, Sweden, Switzerland, Belgium, Germany, Portugal.
    • 50 USD: Albania, Andorra, Armenia, Croatia, Cyprus, Finland, Greece, United Kingdom, Czechia, Estonia, Ireland, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Slovenia.
    • 100 USD: Rest of the world.

Shipping cost will be be reflected on your checkout page once you enter your shipping address. You will know the total cost before you make your purchase.

Important note: Additional fees such as handling charges or taxes may apply, depending on the shipping destination and order specifics. Read more.

Deliveries Outside the Continental United States, Canada, Europe or the U.K.

Deliveries to Asian, Africa, South-America, Oceania, Hawaii and Alaska can take up to 10 additional business days to arrive. For orders going out to Asian, Africa, South-America, Oceania, Hawaii and Alaska, there may be additional shipping cost that would be reflected on your checkout page once you enter your shipping address. You will know the total cost before you make your purchase.

Please note that in the event of a return from outside the Continental United States, Canada, Europe or the United Kingdom any extra shipping cost will not be refunded.


5. Order Processing & Shipping Timelines

Orders are typically processed within 2-3 business days after payment verification. Customized items or high order volumes might require additional processing time. Customers will receive a confirmation email with tracking details once the order is shipped.


6. International Shipping and Customs

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities. Please familiarize yourself with your country's import regulations to avoid any unexpected charges upon delivery.

Delivery Outside the EU and Potential Additional Costs

We take pride in serving customers globally and aim to provide seamless delivery experiences. However, for deliveries outside the European Union (EU), it's important to note that there might be additional costs associated with your order. These costs could include:

  1. Customs Duties and Taxes: When shipping internationally, your order may be subject to customs duties, taxes, or other fees imposed by the destination country's customs authorities. These charges are beyond our control and are determined by the respective country's regulations.
  2. Import Fees: Some countries might levy import fees on goods received from outside their borders. These fees are typically charged by the shipping carrier or local authorities and are the responsibility of the recipient.
  3. Handling Charges: Certain courier services or customs agencies may apply handling charges for processing international shipments, which could be passed on to the recipient.

Please be aware that these additional costs are not included in the product's purchase price or shipping fee calculated at checkout on our website. As they vary widely depending on the destination country and the nature of the goods being shipped, we recommend contacting your local customs office or relevant authorities to inquire about potential charges before placing your order.

It's essential to note that failure to pay any required customs duties or fees might result in delays or the return of your package to us. In such cases, additional shipping charges or restocking fees may apply.

We strive to provide accurate information and support to our customers. However, due to the variability of international regulations, we advise you to familiarize yourself with your country's import policies to ensure a smooth delivery process and avoid any unexpected charges upon receipt of your order.

Should you have any questions or require further assistance regarding international shipments and potential additional costs, please don't hesitate to contact our customer support team. We're here to assist you throughout the shopping and delivery process.


7. Returns Related to Shipping

If there are shipping-related issues, such as incorrect addresses or items damaged during transit, please contact our customer support team for assistance with returns or exchanges.

Return Shipments

You would need to request a return merchandise authorization (RMA) for any return shipments back to our facility. There is no cost for returns within the European Union.

There is a fixed cost for returns within the continental United States:

  • $14.99 for parcels < 6.6 lbs (3kg).
  • $54.99 for parcels > 6.6 lbs (3kg).

Please note that in the event of a return from outside the continental United States, European Union any extra initial shipping costs would not be refunded and that same extra shipping initial cost would be required for the return shipment as well.

 

8. Customer Support and Contact Information

For any inquiries or assistance regarding shipping, please reach out to our customer support team via info@hag-office.com.