Returns

Your Right to Return

At HAG-Office.com, we want you to be completely satisfied with your purchase. If you're not happy with your office chair, you have the right to return it within 14 days without giving any reason.


When Can You Return?

You can return your order within 14 days after you received your order.


How to Return Your Order?

To return your order, please let us know by sending an email to info@hag-office.com.

Just make sure to send us your return request before the 14-day period ends.


What Happens When You Return

Once we receive your returned office chair, we will refund all payments we received from you, including the delivery costs (except for additional costs if you chose a more expensive delivery method). We will process the refund within 14 days of receiving the returned item or proof that you have sent it back, whichever is earlier. The refund will be made using the same payment method you used for the original transaction, unless we agree otherwise. You will not be charged any fees for the refund.


Returning the Office Chair

  • Please send the chair back to us within 14 days of notifying us about the return.
  • The return address is: HAG-Office.com Europe, Tiensestraße 69, 3360 Bierbeek, BELGIEN.
  • You will need to cover the cost of returning the chair. If the chair cannot be sent back by regular mail due to its size, the cost is estimated to be a maximum of 98 euro per item (for returns within Europe).
  • You may contact us to request a return label. We will propose a return option with one of our logistic partners. You can either use this option or organize the return with a provider of your choice.
  • You are responsible for any loss in value of the chair if it has been used more than necessary to check its condition, features, and functionality.

 

    We do not accept returns of the following products:

    • Personalized items, custom-made chairs or those tailored to your specific needs;
    • Sealed chairs that are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery;
    • Chairs that have been inseparably mixed with other items after delivery;
    • Specially ordered items;
    • Bulk orders;
    • Showroom models.

     

    Other considerations:

    • If you'd like to order multiple products, consider testing one item first and ordering more later.
    • For products without packaging or damaged products (except for light wear from brief use), a charge will be made to repair the damage or replace the parts.
    • Return shipping costs are the responsibility of the client.
    • A return is typically processed within 14 days after we receive the product. Once the returned product is inspected, the refund will be initiated. It may take up to 14 days for your bank to process the refund.
    • During the trial period, we expect you to handle the order and packaging carefully. If you still want to return the goods, you may only unpack and use them in accordance with the described terms.
    • The return package must be received by us within 14 days of your return notification. Use the original packaging and the return label received via email. Request your return label via info@hag-office.com.
    • If you return goods, you are responsible for transportation. If they are lost or damaged during transport, we cannot compensate you.

    Do not hesitate to contact us for any questions or issues. We are here to assist you.

    The conditions mentioned on this page do not deprive the consumer of their legal right to exercise their statutory right of withdrawal.