Returns

We want you to be completely satisfied with your purchase. Here is everything you need to know about returning an order.

14 days

to return stock models, no reason needed

Made-to-order

chairs built to your specification cannot be returned

Your right to return

For stock models, you have the right to return your order within 14 days of receipt, without giving any reason, provided the return complies with the terms on this page.

Made-to-order chairs are produced to your chosen specifications (fabric, colour, gas lift, footring, etc.). Under EU law (Directive 2011/83/EU, Article 16c) the right of withdrawal does not apply to these items, so they are non-returnable and non-refundable once production has started.

How to return your order

1

Let us know within 14 days

Send your return request to info@hag-office.com before the 14-day period after delivery ends.

2

Pack and ship the chair

Pack the chair securely in its original packaging and send it to us at your own cost. It must reach us within 14 days of your return request.

3

We inspect and refund

Once we have received and inspected the chair, we refund it to your original payment method within 14 days.

RETURN ADDRESS

HÅG Office
Tiensesteenweg 69
3360 Bierbeek, Belgium

Your refund

  • We refund the value of the chair. Original shipping costs and return shipping costs are not refunded.
  • The refund is processed within 14 days of receiving the returned item.
  • It is paid via your original payment method, with no additional fees as long as the return follows these terms.
  • Missing original packaging or damage may lead to repair or replacement costs, which are deducted from the refund.
  • Your bank may need up to 14 days to process the refund.

Products that cannot be returned

✕Made-to-order chairs: not supplied from stock but manufactured to your specifications (e.g. fabric, colour, gas lift or base)
✕Specially ordered items and custom orders
✕Spare parts and replacement covers
✕Orders of larger quantities (3 chairs or more)
✕Showroom models
✕Sealed chairs that are unsuitable for return for health or hygiene reasons once the seal has been removed after delivery
✕Chairs that have been inseparably mixed with other items after delivery

Good to know

  • Ordering several chairs? Consider testing one stock model first and ordering more later.
  • Handle with care. During the trial period, please treat the chair and its packaging carefully. Only unpack and use it as far as needed to check its condition, features and functionality; you are liable for any loss in value beyond that.
  • Transport is your responsibility. If a return is lost or damaged in transit, we cannot compensate you.
  • No automatic confirmation. You won't receive an automatic receipt for your return, but we are happy to send a status update by email on request.

Questions about a return?

Don't hesitate to get in touch — we are here to help.

Contact us →