You can track your order via your order status page.

How to Access Your Order Status Page:

1. Check your order confirmation email titled: "HAG-Office.com - Order #9999 confirmed."
2. Click the button labeled "View your order" in the email.
   

Your expected shipping date will be displayed on the order status page approximately 7 business days after placing your order.

You can also find PDF and video assembly instructions for most products on our assembly page here.

You can test our products in the official FLOKK showrooms.

Returns Policy

Need help with returns? Visit our dedicated returns page here to find out more about our policy, as well as initiate a return if needed.

Exchange Policy

We do not offer exchanges at this time, so you would need to initiate a return with us by visiting our returns page here. All returns would fall under our return policy and would be subject to the costs of return shipping (unless we are notified of any damages within 3 days of receipt).

We do offer a Trade Program for qualified professionals!

You can also send a quick email to hag-office.com if you prefer. In order to assist you as quickly as possible, make sure to provide proof that you are part of a trade (business card, business license, or accreditation), and let us know what types of items you are looking to purchase, their colors, quantities, and your shipping location.

We apologize if your item arrived damaged.

If you received a damaged product, please send the following information to info@hag-office.com within 7 days of receiving the package:

• Photos of all four sides of the package.
• A photo of the shipping label.
• An overhead photo of the package.
• Photos showing the damage to the item.

This information is required to file a claim with our shipping provider, as all shipments are insured.

Please also note that the product must not be assembled if you need replacement parts.